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This policy explains what information we collect when you access your 17jlcom account, how we use it, and the choices you have over your own data. Availability of our platform depends on local law and eligible regions in the Philippines.
When you create or access your 17jlcom account, we collect the information you provide during registration — your name, contact email, and mobile number. When you carry out a transaction using GCash, Maya, GrabPay, Coins. ph, PESONet, or Bank Transfer, we log the transaction reference, amount and payment method tied to your account. This record is used only to process your request, verify the transaction against your wallet and resolve disputes if they arise. We also collect device and session data — the browser type, screen size and general connection region — so that the platform can load correctly on your phone or browser. Cookies on our site are used to keep you logged in during a session and to remember your language and display preferences. We do not sell your personal data to third parties. Where we work with service partners to deliver platform features, we share only the minimum data needed for that function. Data shared with payment processors covers only what those processors require to complete or verify your transaction. You can review the specific data points held on your account by contacting our support team through the channels listed at the bottom of this page.
This policy applies to all information collected through your use of the 17jlcom platform, whether you access it on a mobile browser or desktop. The four areas below define what falls inside this policy and what sits outside it — so you know exactly where our obligations begin and end.
All data collected during login, registration and account settings changes falls under this policy. This includes your email address, mobile number, and the security credentials you set in your account. We retain this data for as long as your account remains active.
Payment records for GCash, Maya, GrabPay, Coins. ph, PESONet and Bank Transfer transactions are covered here. We log each transaction reference and link it to your account wallet. These records are kept to support dispute resolution and to meet applicable financial record requirements.
Session cookies that keep you logged in and preference cookies that store your display settings are covered by this policy. You can adjust cookie behaviour through your browser settings. Disabling all cookies may affect how certain pages load or whether your session stays active.
Links to external sites and services — including third-party payment processors and game content providers — operate under their own privacy terms. Once you leave the 17jlcom platform, this policy no longer applies. We have no control over how external services handle your data.
You have practical rights over the data we hold. If you want to see what information is stored against your account — including your registered email, mobile number and transaction history — you can request a summary through our support channel and we will pull that together for you. If any detail is wrong, such as a misspelled name or an outdated contact number, you can update it directly in your account settings or ask support to correct it on your behalf. Where we have collected data that is no longer required, you can ask us to remove it, and we will act on that request where there is no legal or operational reason to retain it. For any data question that cannot be resolved through account settings, raise it with our team using the contact paths listed in the support section below. We aim to respond to all data requests within a reasonable period and will confirm receipt when your request reaches us.
Request a summary of the personal data tied to your account — registration details, contact information and transaction references — by reaching out to our support team. We will compile what we hold and send it to your registered contact.
Update your name, mobile number or email address in account settings after login. If the field is locked or the change does not save, contact support with the correction you need and the team will action it on your account.
Any question about how your data is used, stored or shared can be sent to our support team. Include your registered email in the message so the team can locate your account record and give you a specific, accurate answer.
If you want certain data removed and there is no legal or transactional reason to keep it, submit a removal request through support. We will confirm whether the data can be deleted and carry out the removal where our obligations allow it.
If something in this policy is unclear, or if you need to act on a data request, reach out through any of the contact paths below. Include your registered account email so the team can pull up your record without delay. All privacy-related messages are handled by the same support team that manages account and wallet questions.
Open the chat icon from the 17jlcom site and send your privacy or data question there. The team will ask for your registered email to locate your account record.
Send your data request or policy question to our support email address. Include your registered account email and a clear description of the data point you are asking about.
Log in to your account and navigate to the help section for self-service options. Account setting corrections and data review requests can both be initiated from there.
We apply reasonable technical measures to protect the data held in your account — this includes encrypted connections when you log in and when payment data moves between your device and our servers. Your account password is stored in a hashed form and is never visible to our team. Session cookies expire when you close your browser unless you have selected a persistent login option. Transaction records tied to GCash, Maya, GrabPay, Coins. ph, PESONet and Bank Transfer payments are kept for as long as required to support dispute resolution and applicable record-keeping requirements. When that retention period ends and there is no pending dispute, records are removed from active systems. If this policy changes in a way that affects how we use your data, we will post the updated version at this address and note the revision at the top of the page.
Login sessions and payment data transmissions use encrypted connections. This applies whether you access the platform on a mobile browser or desktop, and covers GCash, Maya and GrabPay payment steps in particular.
Session cookies keep your login active during a visit. Preference cookies store display settings. You can clear or block these through your browser settings at any time, though some session features may not work correctly without them.
Account and transaction data is kept for as long as your account is active and for any period required by applicable record-keeping rules. Once that period ends and there is no pending query, the data is removed from active systems.
When this policy changes in a material way, the updated version is posted at this page address. The revision date appears at the top of the document so you can see what changed and when it took effect.
The questions below cover what we collect, how long we keep it, and what you can do about it. If your question is not here, send it to our support team through live chat or email.
We collect your registration details — name, email address and mobile number — along with transaction references when you use GCash, Maya, GrabPay, Coins. ph, PESONet or Bank Transfer. We also log session and device data to keep the platform working correctly on your phone or browser.
We share data only with the service partners needed to run the platform — for example, payment processors who handle your GCash or Maya transaction. We share the minimum required for that function only, and we do not sell your personal data to any third party for marketing purposes.
Your account data is kept while your account is active. Transaction records are kept for as long as applicable record-keeping rules require and for the period needed to resolve any dispute. Once those periods end and no query is open, data is removed from active systems.
Log in and check your account settings first — most contact details can be updated there. If a field is locked or the correction does not save, contact our support team through live chat or email with your registered account email and the specific detail to correct.
When an account is closed, we retain only the data required by applicable record-keeping rules — primarily transaction references needed for dispute or compliance purposes. Data not covered by those requirements is removed from active systems. Contact support for details specific to your account.
Yes. Transaction records for GCash, Maya, GrabPay, Coins. ph, PESONet and Bank Transfer are covered by this policy on our side. The payment processors themselves operate under their own privacy terms; once data passes to them to complete a transaction, their policies apply to that portion.