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These terms set out how 17jlcom operates your account, handles the data you share with us, and what steps you can take when you have a question or concern. Access to this platform depends on local law and is available only where your region permits.
This policy applies to every registered account on 17jlcom and covers the data you provide when you sign up, deposit, or contact support. We collect only what is needed to run your account — your login credentials, transaction records, and any identity documents you submit for verification. When you fund your account through Coins. ph, PESONet, or Bank Transfer, the transaction reference and amount are stored against your account record. We do not sell this information to third parties. Cookies are used to keep your session active and to remember your device preferences across visits; you can adjust cookie settings through your browser at any time. Data is retained for as long as your account remains active and for any period required by applicable law after closure. If you close your account and want to know what records we hold, you can request that through our support channel. We update this policy when our practices change, and we post the revised version here with the date of the change. Checking back periodically keeps you current with any revision.
Coins. ph transaction references are recorded against your account wallet and are available to review in your account history after login.
PESONet transfer records, including reference numbers and amounts, are stored in your transaction log and accessible from your account dashboard.
Bank Transfer entries show the amount received and the date posted. These records remain visible in your account history for the life of the account.
Understanding where this policy applies helps you know exactly which parts of your 17jlcom experience it governs. The four areas below draw a clear line between what we control directly and where a third party's own terms take over. If you have a question about an area outside our scope, we will still try to point you in the right direction through support.
This policy covers how we collect, store and use the data tied to your 17jlcom account — including login activity, device records and any identity documents submitted during verification.
Deposit and withdrawal records processed through Coins. ph, PESONet or Bank Transfer fall under this policy. We store those records; the payment provider's own terms govern the transfer itself.
The games, odds and content published on 17jlcom are covered by our terms of use. Availability of specific titles or markets depends on your region and on local law at the time you access them.
Links to external sites, payment provider portals, or studio support pages are not governed by this policy. Once you leave 17jlcom, the third party's own privacy and service terms apply.
You have concrete actions available to you at any point. Your transaction history — every Coins. ph, PESONet and Bank Transfer entry — is visible in your account dashboard after login; no support request is needed to view it. If you notice that a detail on your account is incorrect, such as a name spelling or a contact address, you can raise a correction request directly through our support channel and we will action it once we can verify your identity. For any question about what data we hold, how long we keep it, or why a specific record exists, our support team is your contact point. If you decide to close your account, you can request confirmation of what records are retained and under which legal obligation we hold them. We aim to respond to data questions within a reasonable period, and we will tell you if a request requires more time to complete.
Log in and open the account dashboard to see your full transaction history, including all deposit and withdrawal entries. No separate request is needed.
If any personal detail on your account is wrong, contact support with the correct information and proof of identity. We will update the record once verification is complete.
Send your question through our support channel and specify which part of this policy it relates to. We will respond with the relevant information or escalate if needed.
You can ask us to close your account at any time. At closure, we will confirm which records are retained and the legal basis for keeping them.
For any concern tied to this policy — account data, a transaction record, a correction request, or a question about how we handle your information — the paths below connect you to the right team. Have your account reference or the relevant transaction detail ready so we can locate your record quickly.
Open the chat widget from any page after login. Describe your policy question and include your account email so the team can pull your record immediately.
Send a detailed message to our support address from the email registered to your account. Include the section of this policy your question relates to for a faster response.
Our help centre contains policy articles covering account data, transaction records and closure requests. Search for the topic or browse the policy category directly.
We handle policy compliance as an ongoing practice, not a one-time exercise. Account security, data retention and cookie use each follow the steps below — concrete processes you can verify by checking your own account settings and the revision history on this page.
Account and transaction data is stored on secured servers. Access is restricted to authorised personnel only. We do not share your data with third parties outside of what applicable law requires.
We use session and preference cookies. You can manage or clear these through your browser settings at any time. Disabling cookies may affect session continuity on the platform.
Your account is protected by password authentication. If you suspect unauthorised access, contact support immediately so we can review your login history and secure the account.
When this policy changes, the revised version is posted here with the revision date. We recommend checking this page periodically. Material changes may also be notified through your registered email.
The questions below cover the most common things you might want to clarify about this policy before or after opening your account. If your question is not here, the support paths listed above are always available.
We collect the details you enter during registration — your name, email address and any identity documents required for account verification. Once you make a deposit through Coins. ph, PESONet or Bank Transfer, the transaction reference and amount are also stored against your account record.
Yes. Your transaction history and account activity are visible in your dashboard after login. For a full record of what personal data we hold beyond those visible logs, send a request through our support channel from the email address registered to your account.
Contact our support team through live chat or email, provide the correct information and include proof of identity. We will update the record once we have confirmed your identity. We cannot change account details without that verification step.
We do not sell your data. We may share limited information with payment providers — such as Coins. ph, PESONet or Bank Transfer — to process your transactions, and with authorities when required by applicable law. No marketing or commercial data sharing takes place.
We retain records for the period required by applicable law after account closure. At the point of closure, you can request confirmation of which records we are holding and the legal basis for retaining them. Submit that request through support.
Access depends on local law and is available only in eligible regions. We do not make representations about availability in any specific area. Check current eligibility through your account registration page, where region and access conditions are shown.
The revised policy is posted here with the date of the change. For material changes, we may also send a notice to your registered email address. Checking this page periodically is the most direct way to stay current with any revision to our terms.